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| Is
your website delivering the promised
goods? |
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| Our
service will not only assist you as a customer
support tool, but also provide you sales and
marketing support. It will help you convert
your site’s browsers into buyers. |
| Do
you realize the full potential of your
online presence? |
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| Our
live support service will allow you to collect
data in real-time about your website traffic,
visitors information and navigation path.
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| Do
you understand your customer needs? |
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| Live
chat helps you interact with your customers
and allows you to proactively invite them
for a chat to provide customer support about
your product/services in real-time. |
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Now
is the time to convert your money spent
in driving traffic to your website into
revenue
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| LiveReach™
chat service connects you to all visitors
on your website in real-time. LiveReach™
offers 24x7 services to make your USP
reach your online customers more effectively.
LiveReach™ can also assist in
completing forms and transactions and
even escort your users through the site
with its co-navigation feature to help
close online transactions more effectively. |
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| Online
Sales |
Technical Support |
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Sell “instantly” by
chatting with your customers.
Boost your online revenues,with:
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higher
conversion rates |
|
larger
order size |
|
increased
customer loyalty |
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Provide complete service and support
to your visitors in real-time.
Give them the service they prefer,
with: |
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a real person |
|
immediate
answers |
|
24x7
access |
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Extremely
Secure & Reliable |
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Editable
Canned Responses |
|
Site
Monitoring & Statistics |
|
Customer
and Operator Surveys |
|
Visitor
Alerts |
|
Seamless
Integration |
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| CONVERSION
RATE |
AVERAGE
ORDER SIZE |
CUSTOMER
LOYALTY |
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Chatters are
3 times more
likely to buy from site |
Chatters’
orders are
35% larger |
Chatters are
twice as likely to
return to the site within a day |
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“69.4%
of online transactions were abandoned
in 2001. Over 8% of those were
due to failure to offer consumers
a way to have questions answered
while they were buying.”
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“75%
of customers abandoned shopping
carts. 26% of those purchased
from the competition.” |
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"Online
customer service improves the
chance of eCommerce by 40-60%"
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“62%
of shoppers never complete their
purchases due to a lack of real-time
customer service.” |
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