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| Do
you have problems managing high volumes
of email ? |
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| If
Yes! LiveReach™ EMS can help you handle
all your emails with an end-to-end Email Management
Service and helps you focus more on your core
business processes. |
| Are
you able to satisfy your customers ? |
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| LiveReach™
EMS makes sure that your customers receive
an appropriate reply for their queries within
hours. LiveReachTM EMS helps to create and
deliver customized email responses to each
and every one of your customers. |
| Why
do you have to outsource Email Management
to us? |
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| LiveReachTM
helps you offer World-class customer service
with the help of our efficient Email Management
System and experts in the field of customer
service, which have been certified by TUV
Management Service, Germany. |
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The
Statistics below will help to convince you about
outsourcing EMS
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| “At
vendor rates of $1 to $25 per
outstourced mailbox per month,
companies can either save little
by outsourcing, or as much as
90% of their current costs of
internally supported email” |
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“While 88% of customers
expect a response to their email
within 24 hours, only 54% of companies
surveyed meet this expectation” |
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Focus
on core competencies |
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Reduce
IT costs and expertise requirements |
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Improve
performance, reliability
and security |
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Scalable |
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Scope
for new enhancements without
costly hardware or software
upgrades
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Outsourcing email helps you keep your customers
in complete control by ensuring uninterrupted
email communications. We not only build your
customer relationships but also manage it
by ensuring prompt and proper replies to all
emails that are received. |
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Manage
email enquiries for customer service,
sales and technical support |
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Ease
of use and implementation with no hardware
or additional IT staff |
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Agents
access email and live chat requests
through the same interface |
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Receive
email from POP3 accounts and customized
forms |
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Eliminate
spam and viruses with integrated spam-filters
and robust Anti-Virus protection |
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