Find the answers for your tech questions from our
tech support team.
Q: If I sign up with you, would you train your executives
yourself or do we have to train the support executives?
LiveReach™ will train its own executives.
You have to only provide the necessary information
about your product or about the nature of your business
so as to facilitate to train our executives.
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Q:
How long does it take to train your executives on
our products?
We normally take one week to train our executives
on your product. If the number of products/services
are less we can get them trained within 48 hours. |
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Q:
Do you train your executives even for technical
support?
Yes we do train our executives to give any
technical
support your company should require. |
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Q:
Can we sign up only for 24 hours, 7 days a week
contract, or if we want only less number of hours,
less number of days support? Are your packages flexible?
Yes. Our packages are flexible. Contact support@livereach.com
with your requirements. We will work out a package
to suit your specific needs. |
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| Q:
Would the customers know that a third party provides
the chat support? If I do not want my customers
to know this, is there a way to go about this?
The customers would not know
that you have outsourced this project to LiveReach™.
You will have full control over the amount of
information our executives can disclose to your
customers. |
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| Q:
If I do not want LiveReach™ logo on the chat
window would I have problems customising my own
logo? No.
You would not have problem from us in customising
to your own logo.
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| Q:
Before fully paying you would I get to test how
comfortable your executives are in handling our
product queries? Yes.
During the trial link process you will get to
test our executives and their knowledge in your
products. We will launch the support for your
product only after your approval.
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| Q:
If I am not happy with your executives' level of
understanding about the product will I be able to
terminate the contract? After
receiving your feed back after the trial launch,
if you indicate that you are not happy with the
level of understanding of our executives on your
product, we will provide second round of training
sessions for our executives. If you still don't
feel happy after the second round of trial launch,
you may terminate the contract. |
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| Q:
Is there a minimum period of contract? Yes.
You can sign up for a minimum period of three
months. |
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| Q:
Can I get only the software for the chat support
and email support from you, without having to hire
you for the services? No.
We do not offer this service. |
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| Q:
Once signed up with LiveReach™ do our customers
need to have any special software to reach your
help desk? No. All that
your customers need to do is to click on the ‘chat-support'
icon that would appear on your site. They do not
need any special software to reach our help desk.
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| Q.
Is it not an expensive affair to provide chat support
to our web page? No, it will not be expensive.
With LiveReach™ it is does not only work
out to be affordable, but you would also have
a considerable amount of savings as opposed to
other modes of customer support. You would even
notice your sales level too soaring high.
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| Q:
Do you limit the number of emails per month?
No we do not limit the number of emails we would
handle for you. We would assign full time Executive/s
who would take care of all your mails, including
the sudden surge of mail traffic. |
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Q:
How do I sign up for LiveReach™?
Kindly fill in the sign up sheet and send it to
us and we will lead you through the process. |
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Q:
Does your chat software work in Apple Mac as well?
No. Our software is not supported by Apple Mac. |
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| Q:
How long would it take for us to launch your service?
It would take us a minimum of one week
from the date of sign up and receiving of the
necessary information from you. |
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| Q:
Can our customers engage in group chat?
No our software does not support group chat.
It is designed to handle one-on-one chat. |
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| Q:
Do I have access to transcripts to all the chat
sessions? Yes |
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Q:
Would your support executives also support our
sales campaign?
On request we would supply our personnel for your
sales campaign as well at a stipulated cost. |
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Q: What is your mode of billing? Through Credit Cards and Pay Pals. |
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| Q.
Do you accept Wire Transfer as a mode of payment?
No. We do not accept WireTransfer as
a mode of payment.
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| Q:
To avail your customer chat support and email support
is it a must that we have to have our website hosted
by you?
No. It is not a prerequisite to avail our customer
care support. However, we do host websites at
very affordable rates. |
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