Customer Support Outsourcing - Customer Support Services

Customer Support Outsourcing - Customer Support Services

Please feel free to e-mail us at

support@livereach.com

Set to International Quality Standards

Join the elite group of companies that provide instant online customer support solutions to their customers. Our Customer Support team will help you connect with your online customers in a more personal and a professional manner. We ensure service of the highest level at reduced customer support costs by increasing agent productivity and reducing telephone charges.

Use our online customer support service :

	LiveReach™ Chat Service for Sales and Customer Support
	LiveReach™ Email Management Service to provide Improved customer satisfaction

Our services are aimed at providing quality solution at cost-effective rates. Our services are fit into the table given below:

Live Chat Support Service

Email Management Service

Dedicated Service

Non-Dedicated Service

Technical Support

Non-Technical Support

We believe in offering customized solutions to businesses all over the World. We understand that no two businesses are the same and their requirements vary as their business does and so will our prices.

Plan Snapshot:

	1 Seat: Handled by one CSR. To ensure quality service, we provide a redundant CSR.
	A CSR can ideally handle up to 3 consecutive Chats. At a point where a 4th consecutive chat occurs, we recommend you to go for a second seat.
	We provide services in 8 hr shifts, where the CSR will handle your customer chats 8Hrs/day. If you opt for 24/7 service, you will be provided with 3 CSRs in 3 Shifts per day. The timing is totally customizable.
	The software fee will be included in the Monthly charges.

* As a promotional offer, we have increased the number of free chats per month.
* Monthly charges listed above do not include the one-time setup fee. Chats over the fixed number of free chats per month will be charged separately.
*Any additional chat charges will be added to the bill at the end of the month.

Special Offers:

If you signup for a 6-month contract, after the end of the first month, we will offer FREE Email Management Service up to 500 emails* per month. Conditions Apply.

Sign up and Email us at sales@livereach.com and provide us with an information of your business and we will get back to you with solution and pricing within 24 hours, customized to your needs.