Live Chat Support - Email Support

Please feel free to e-mail us at

support@livereach.com

Set to International Quality Standards


		Chat Support Service		Email Management Service

LiveReach™ enables sales and customer service teams to interact with customers online, in a secure, real-time environment, at all times during their visit to your website. Our solutions offer websites a cost-effective solution to reach the right customer at the right time, helping to increase revenue and the productivity of sales. Combining the interactive nature of the Internet with the dependability of traditional customer service, LiveReach™ helps to build a strong & long-lasting customer relationship, convert browsers into buyers and turn one-time visitors into loyal customers.

Our services are two pronged to meet your customer care support requirements:

LiveReach™ Chat Support Service is a synchronized one-on-one query clearance service by real-time live chat. LiveReach™, offers not only the software that would facilitate live chat but also the chat support personnel to accomplish it.

LiveReach™ Email Management Service (EMS) is an extension of the live chat support where we handle the hassle of monitoring and replying to emails on your behalf. This can also be used to facilitate customer service, technical support and marketing.

Overview

Service Features

	ISO 9001:2000 certified.
	Technically qualified personnel available 24X7.
	Provide instant answers to browsing visitors and create potential customers.
	In-depth understanding of your requirements enables us to provide a solution customized to fit your needs.

	Sales promotion and marketing.
	Track the various processes involved from the customers’ point of view.
	Complete monitoring of traffic and statistics will help increase customer conversion rate.
	Up-sell products to customers and provide volume discounts. Pamper customers as you would when they enter your store in-person.

Benefits

	Improve company focus on core- competencies		Marketing and Sales Promotion
	Access to World-class capabilities		Save Money
	Instant replies to customer enquiries		Ease of Use